Frequently Asked Questions
How old are your vehicles?
The average age of our cars is 2 years and 4 years for trucks, buses and 4WD's
Do I need a Credit Card?
Yes, the easiest way to pay is with a credit card.
Can I use another persons’ Credit Card to pay for the rental?
Yes, by prior arrangement. Should the card holder not be able to attend the collection of the vehicle, a ‘Credit Card Letter of Authority Form’ can be completed by the card holder prior to the day of collection. Please contact us to discuss your individual needs.
Can I rent a vehicle with a VISA/MCA Debit Card or Cash instead of a Credit Card?
Only certain vehicles at certain times. It is easier to pay with a Credit Card. Contact us to enquire about using cash or Debit Card. A deposit will be required and conditions apply.
When do I pay for my rental car?
Payment is made in full at the time of pickup for the advised rental period. Credit Card details are required to confirm your booking online however these details can be changed upon arrival. The Credit Card holder must be present at time of pick up. If this is not possible please contact us to discuss your individual needs. In some instances we may contact you for a holding deposit to secure your reservation.
What is the minimum rental period and can I extend my rental?
The minimum rental period is 24 hours. Yes you can extend your rental if the vehicle is available. Hire extensions are subject to availability and additional hire fee's.
What happens if I return the car before the due date do I get a refund?
No. Sorry we have a no refund policy on a pre-paid rental.
What Driver's License do I need to rent a vehicle?
We recognise all current non-provisional Australian and current overseas licenses. The required driver's license must be in English with photo and produced at the commencement of the rental. Should the license be in another language an International Driving Permit must accompany it. No 'Red' 'P's are accepted however under certain circumstances Green 'P's are accepted with an additional fee. Contact us for details. We must sight and record the details of every driver. There are no additional costs for additional drivers.
Do I have to stop at RTA Weigh Stations or complete my Drivers Work Diary?
It is your responsibility to be aware of the current regulations relating to your class of driving license. If you hire a heavy vehicle from us with a GVM greater than 8 tonnes, you are required to enter a heavy vehicle checking station (when sign-posted open). You only need to complete your Drivers Diary if you hire a 21 seat bus from us and intend to drive more than 100klms. Drivers who fail to stop or complete their Diary face heavy penalties. This info is intended as a guide only and we recommend you go to www.rta.nsw.gov.au for more info.
Are there age restrictions?
The minimum driver age is 21 years. There is no upper limit. Drivers aged between 21 and 24 years pay $22 per day age surcharge. You must be 25 years to hire some vehicles.
Can I pick up my car at your location and return it somewhere else?
Please contact us to discuss your individual needs.
Do you hire baby seats and booster seats and other accessories?
Yes, we do hire baby and booster seats at a competitive rate.
Can you guarantee the make, model or colour of the vehicle?
All vehicles are subject to availability. This means that we can't guarantee the make, model or colour of the vehicle as we often have varying models within the same category. Just make sure you ask our friendly counter staff at the time of collection and we'll see what we can do for you but unfortunately we cannot guarantee make, model or colour.
How often are your vehicles serviced?
We have our own team of experienced fully qualified A-Grade mechanics who regularly service our vehicles every 10,000 klms. We also check the vehicle before each hire.
What happens in case of a breakdown, if I lock my keys in the vehicle, have a flat tyre or run out of fuel, can I get road side assistance?
Our vehicles are all locally owned and serviced every 10,000 klms by our own A grade mechanics and meticulously checked by us before each hire however even the most ‘loved and cared for’ vehicle could fail, so should you be inconvenienced we apologise. Staff are not contactable after hours however all our vehicles are covered by NRMA Roadside Assistance, 24/7, Australia wide. Your vehicle is unlikely to fail because we take all possible care however if it does NRMA will try to repair the vehicle on the spot. If not possible a tow will be arranged to the nearest NRMA repairer. You will be transported with the vehicle if possible or alternate transport to the nearest facilities will be arranged if available at Your location but we can’t guarantee either. If you travel out of the Newcastle area or into a regional or isolated area you accept that you will be beyond our reach and subject the available resources at Your location. A replacement vehicle is subject to availability and is not available if you have travelled out of Newcastle therefore you would have to wait for repairs to be completed or make other arrangements to complete your journey. We offer to hire you the vehicle having disclosed the conditions regarding breakdown/accident assistance and you hire the vehicle having accepted them. The cost of any consumables or services supplied to you such as fuel or locksmith services that are not related to vehicle failure are at your own expense i.e. if you run out of fuel, battery is flat due to lights left on, keys locked in the vehicle or lost, vehicle is bogged etc.
Do I have to pay Road Tolls and fines myself?
Yes. It is your responsibility to pay all road tolls/infringements whilst you are using our vehicle. All infringement Notice’s we process on your behalf will attract a $30 administration fee per infringement regardless of the reason or fault. We can offer you advice click here.
