When you rent with Newcastle Car & Truck you can drive with ease because expert assistance is never far away. Our entire fleet is covered by NRMA Roadside Assistance, providing:
- fast response
- Australia wide coverage
- tyre change help
- help with lock outs or lost keys
- help with a flat battery
- help if you run out of fuel
- towing if required in metro, country or remote areas
With over two thousand NRMA and other motoring club service providers, we will get to you fast and get you back on the road.
Our vehicles are all locally owned and serviced every 10,000 klms by our own A grade mechanics and meticulously checked by us before each hire however even the most ‘loved and cared for’ vehicle could fail, so should you be inconvenienced we apologise. Staff are not contactable after hours however all our vehicles are covered by NRMA Roadside Assistance, 24/7, Australia wide. Your vehicle is unlikely to fail because we take all possible care however if it does NRMA will try to repair the vehicle on the spot. If not possible a tow will be arranged to the nearest NRMA repairer. You will be transported with the vehicle if possible or alternate transport to the nearest facilities will be arranged if available at Your location but we can’t guarantee either. If you travel out of the Newcastle area or into a regional or isolated area you accept that you will be beyond our reach and therefore subject to the available resources at Your location. A replacement vehicle is subject to availability and is not available if you have travelled away from Newcastle therefore you would have to wait for repairs to be completed or make other arrangements to complete your journey. We offer to hire you the vehicle having disclosed the limitations of our breakdown/accident assistance service and you hire the vehicle having accepted them. The cost of any consumables or services supplied to you such as fuel or locksmith services that are not related to vehicle failure are at your own expense i.e. if you run out of fuel, battery is flat due to lights left on, keys locked in the vehicle or lost, vehicle is bogged etc.