What is our goal?
Our goal is to offer good quality late model vehicles at rates consistently lower than those offered by the ‘major’ companies. To put it simply, we aim to be cheaper without sacrificing our core values of quality and service. We offer ‘cared for’ late model vehicles at low rates along with service that consistently betters anything offered by the established car, truck and bus rental companies in Newcastle.
We want to be very easy to do business with. We do not answer to a head office, we are the head office. You will not experience annoying call centers, you will actually talk directly to one of our experienced team member’s right here in Hunter Street, Newcastle West or Glendale.
We always give you our fully transparent, all inclusive drive-away no more to pay rate both on-line and on the phone so you will not experience Drip Pricing and any unexpected costs. We are different, No spin, No surprises.
How do we do it?
Keep it lean, keep costs down and therefore offer the lowest rates.
We keep things simple and efficient. Both our locations are modern, clean, tidy and easy to use. It works very well.
We offer late model vehicles, some are brand new, some are a few years older but all are meticulously cared for. So keeping our fleet a little longer is another way to offer you the best rates every time.
We keep staffing levels to a minimum. You will come across the same people each time you visit us or call us on the phone. Sorry, there are no frequent flyer points, there is no VIP members program, everyone is a VIP at our place. However we have a very strong commitment to quality and service from a genuinely friendly, happy team of people who are ready to help you in any way we can.
We focus on what’s really important. We offer you good quality late model vehicles at the lowest possible rates in a professional and efficient location run by a dedicated core team of people who want to give you the best possible service. That’s how we do it, told you we were different!
We Are Local
We are a local company, owned locally by the same people who work in the business so we know Newcastle, we are a part of the community and we have a strict policy of buying all our stock locally. Our core team has between them many years experience in the industry. You won’t get a different person every time you call - it’s the same people, taking care of business, taking care of you.
Who Are We?
Newcastle Car & Truck Rental first commenced trading in Glendale in 1999 and would later move to Edgeworth. The brand was born. The first version of Newcastle Car & Truck Rental, opened by John Jenkins and under the stewardship of Peter Taylor traded as a small operation. At that time John already owned and had operated Thrifty Car Rental in Newcastle and the Central Coast since 1987. Prior to this John held management roles in his family travel business, Jayes Travel Service. Carl Narraway started in the rental industry in 1989 managing Budget, Thrifty and Hertz operations in Bundaberg, Hervey Bay, Townsville and Adelaide until joining John at Newcastle Thrifty in late 1999. Carl would spent 10 years with Thrifty Newcastle becoming General Manager in 2004. The NRMA bought out and took over the Thrifty Newcastle area franchise in 2007. Carl continued on with the NRMA as Manager in Newcastle & Central Coast until late 2008.
In late 2008 John and Carl decided to work together again when they saw a real need for a wholly locally owned rental company that could provide both excellent service and a larger more diverse fleet of quality commercial vehicles at a price consistently lower than the branded national companies. Keep it lean, keep costs down and offer the lowest rates. Therefore in 2009 they took the opportunity to revitalise and expand the existing Newcastle Car & Truck Rental brand name and a new company was formed (Carljohn Pty Ltd). They opened in Parry Street in Newcastle City on 2nd January 2009 and began trading in conjunction with the existing Newcastle Car & Truck Rental location in Edgeworth. In 2012 they moved from Parry Street into the brand new purpose built facilities located on Hunter street where they remain to this day.
A year later in 2013 Peter Taylor moved on with Carl and John taking over the Edgeworth location. They immediately moved into a larger better equipped premises on Lake Road in Glendale where their fleet and services have grown and diversified.
Many of our staff, Davo, Matt, Cherrie and Thomas have been with us from the beginning with others, Alan, Mick, Robert, Justin B, Justin K and Dan have been with us for about a decade now.
Today, operating out of Hunter Street and Lake Road we have the largest privately owned fleet of commercial rental vehicles in Newcastle and the Hunter Valley while the owners and staff have between them more than a hundred years’ collective experience in the vehicle rental industry.
We invite you to give us a try, we make it easy for you and we save you money.