Before Pickup

We employ the services of the team of experienced fully qualified A-Grade mechanics at GSR Autotek Fleet Servicing who regularly service our vehicles every 10,000 klms. We also check the vehicle before each hire.

The average age of our cars is 2 years and 4 years for trucks, buses and 4WD’s.

All vehicles are subject to availability. This means that we can’t guarantee the make, model or colour of the vehicle as we often have varying models within the same category. Just make sure you ask our friendly counter staff at the time of collection and we’ll see what we can do for you but unfortunately we cannot guarantee make, model or colour.

Yes, we do hire baby and booster seats at a competitive rate.

One-way rentals are only allowed between our own depots – Argenton (Glendale) and Maitland – with a drop-off fee of $80.
We do not offer one-way rentals to other towns or cities outside of our depot network.

The minimum driver age is 21 years. Drivers aged between 21 and 24 years pay an additional daily surcharge, enquire for details. You must be 25 years to hire some vehicles.

Yes, every vehicle is fitted with a tracker so that we know where our vehicle is at all times.

It is your responsibility to be aware of the current regulations relating to your class of driving license. If you hire a heavy vehicle from us with a GVM greater than 8 tonnes, you are required to enter a heavy vehicle checking station (when sign-posted open). You only need to complete your Drivers Diary if you hire a 21 or 25 seat bus from us and intend to drive more than 100klms. Drivers who fail to stop or complete their Diary face heavy penalties. This info is intended as a guide only and was correct at June 2013. We recommend you go to www.rta.nsw.gov.au for current information.

Any cancellations made with at least 72 hours’ notice won’t incur a cancellation fee. We’ll keep your reserved vehicle for up to 1 hour past the booking time stated on your confirmation or until closing time, whichever comes first.

If you cancel your reservation without giving us the required notice, arrive more than 1 hour late, fail to show up, or arrive after we’ve closed, you’ll forfeit any deposit and be charged an additional amount equal to 50% of the booking value to the credit card provided. If no deposit was paid, we’ll charge 50% of the booking value to your credit card as the cancellation fee.

Please note: Bookings made for Lovedale Weekend require full payment upfront, and a refund will only be issued if the entire event is cancelled. No refunds will be provided for any other reasons.

We adhere to a strict no-refund policy for early returns of prepaid rentals.

We recognise all current non-provisional Australian and current overseas licenses. The required driver’s license must be in English with photo and produced at the commencement of the rental. Should the license be in another language an International Driving Permit must accompany it.

No ‘Red’ ‘P’s are accepted however under certain circumstances Green ‘P’s are accepted with an additional fee. Contact us for details. We must sight and record the details of every driver. There are no additional costs for additional drivers.