We've put together answers to the questions we hear most often. From payment and licences to vehicle availability and roadside assistance, you'll find everything you need to know right here. If you can't find what you're looking for, give our team a call at either our Glendale or Maitland branch and we'll be happy to help.
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Some of our vehicles can be used for towing, but you must get approval from us first. Please contact us and let us know what you plan to tow – we’ll let you know if it’s allowed.
We have a large range of cars, SUV’s, Utes, Vans, EV’s, Trailers, Trucks and buses available at both of our locations. To see the range use the “Get Quote” widget.
If you exceed the daily kilometre limit included in your rental, you’ll be charged for each extra kilometre you travel. The cost depends on the type of vehicle:
25 Seat Buses and 6 Tonne Trucks: 48 cents per km
Cars, Utes, Vans, 4WDs, SUVs, People Movers: 38 cents per km
3 Tonne Pantechs: 38 cents per km
Note: Pantechs with a 50 km limit are charged at 68 cents per km
Yes, our Argenton (Glendale) branch is 1.4 Klms, 19 mins walk from the Cockle Creek Station and our Maitland branch is 180mtrs, 3mins walk from Telarah Station.
Yes. It is your responsibility to pay all road/traffic and/or parking infringements whilst you are using our vehicle. All infringement Notice’s for traffic or parking fines that we process on your behalf will attract a $30 administration fee per infringement regardless of the reason or fault.
Automatic Toll Road cover applies to every hire – you cannot opt-out. You are automatically charged the cost of the toll plus a service fee of $3.00 for each and every toll incurred.
Our vehicles are all locally owned, serviced every 10,000 km by our own A-grade mechanics, and meticulously checked before each hire. Even so, should you ever be inconvenienced by an unexpected issue, we sincerely apologise.
After-hours support Staff are not contactable after hours, however all our vehicles are covered by NRMA Roadside Assistance, 24/7, Australia-wide. If your vehicle breaks down, NRMA will attempt to repair it on the spot. If that’s not possible, a tow will be arranged to the nearest NRMA repairer.
Transport arrangements You will be transported with the vehicle where possible. If not, alternate transport to the nearest facilities will be arranged if available at your location, however we cannot guarantee either option.
Travelling outside Newcastle If you travel outside the Newcastle area or into a regional or isolated area, you accept that you will be beyond our reach and subject to the available resources at your location. A replacement vehicle is subject to availability and cannot be provided if you have travelled outside of Newcastle. In this case, you would need to wait for repairs to be completed or make your own arrangements to continue your journey.
Your responsibility The cost of any consumables or services not related to vehicle failure are at your own expense. This includes running out of fuel, a flat battery caused by lights being left on, keys locked in or lost from the vehicle, or the vehicle becoming bogged.
We employ the services of the team of experienced fully qualified A-Grade mechanics at GSR Autotek Fleet Servicing who regularly service our vehicles every 10,000 klms. We also check the vehicle before each hire.
The average age of our cars is 2 years and 4 years for trucks, buses and 4WD’s.
All vehicles are subject to availability. This means that we can’t guarantee the make, model or colour of the vehicle as we often have varying models within the same category. Just make sure you ask our friendly counter staff at the time of collection and we’ll see what we can do for you but unfortunately we cannot guarantee make, model or colour.
Yes, we do hire baby and booster seats at a competitive rate.
One-way rentals are only allowed between our own depots – Argenton (Glendale) and Maitland – with a drop-off fee of $80.
We do not offer one-way rentals to other towns or cities outside of our depot network.
The minimum driver age is 21 years. Drivers aged between 21 and 24 years pay an additional daily surcharge, enquire for details. You must be 25 years to hire some vehicles.
Yes, every vehicle is fitted with a tracker so that we know where our vehicle is at all times.
It is your responsibility to be aware of the current regulations relating to your class of driving license. If you hire a heavy vehicle from us with a GVM greater than 8 tonnes, you are required to enter a heavy vehicle checking station (when sign-posted open). You only need to complete your Drivers Diary if you hire a 21 or 25 seat bus from us and intend to drive more than 100klms. Drivers who fail to stop or complete their Diary face heavy penalties. This info is intended as a guide only and was correct at June 2013. We recommend you go to www.rta.nsw.gov.au for current information.
Any cancellations made with at least 72 hours’ notice won’t incur a cancellation fee. We’ll keep your reserved vehicle for up to 1 hour past the booking time stated on your confirmation or until closing time, whichever comes first.
If you cancel your reservation without giving us the required notice, arrive more than 1 hour late, fail to show up, or arrive after we’ve closed, you’ll forfeit any deposit and be charged an additional amount equal to 50% of the booking value to the credit card provided. If no deposit was paid, we’ll charge 50% of the booking value to your credit card as the cancellation fee.
Please note: Bookings made for Lovedale Weekend require full payment upfront, and a refund will only be issued if the entire event is cancelled. No refunds will be provided for any other reasons.
We adhere to a strict no-refund policy for early returns of prepaid rentals.
We recognise all current non-provisional Australian and current overseas licenses. The required driver’s license must be in English with photo and produced at the commencement of the rental. Should the license be in another language an International Driving Permit must accompany it.
No ‘Red’ ‘P’s are accepted however under certain circumstances Green ‘P’s are accepted with an additional fee. Contact us for details. We must sight and record the details of every driver. There are no additional costs for additional drivers.
No. We have a no refund policy on a pre-paid rental.
The minimum rental period is 24 hours. Yes you can extend your rental if the vehicle is available. Hire extensions are subject to availability and additional hire fee’s.
Payment is made in full at the time of pickup for the advised rental period. Credit Card details are required to confirm your booking online however these details can be changed upon arrival. The Credit Card holder must be present at time of pick up. If this is not possible please contact us to discuss your individual needs. In some instances we may contact you for a holding deposit to secure your reservation.
We don’t accept cash and we only accept VISA/MCA Debit cards to hire certain vehicles at certain times. It is easier to pay with your Credit Card. Contact us to enquire about using a VISA/MCA Debit Card. A deposit will be required and conditions apply.
No. The hirer must be present with their own credit card.
We only accept Visa, MasterCard or AMX card for payment. The Credit Card owner must be present in person at the time of pick up with their physical Credit Card and photo I.D. The maximum amount we charge online or by phone to secure your reservation is $100. Visa and MasterCard ‘Debit Cards’ may require a deposit and are only accepted for certain vehicles, enquire for details.
Full payment is required before we will release the vehicle.
There are NO credit card surcharges.
We Do Not Accept any of the following – Credit Cards on Smart Phones or devices, Savings &/or CHQ account cards, Cash, Cheque, Load &Go cards, Visa/MasterCard pre-paid or gift cards of any type, or any card that does not have an individual person’s name printed on it including any organisation’s card without an individual’s name printed on it.
Yes, unless you operate an Approved Trading Account with us you must pay with your credit card.
It is your responsibility to be aware of the current regulations relating to your class of driving license. If you hire a heavy vehicle from us with a GVM greater than 8 tonnes, you are required to enter a heavy vehicle checking station (when sign-posted open). You only need to complete your Drivers Diary if you hire a 21 or 25 seat bus from us and intend to drive more than 100klms. Drivers who fail to stop or complete their Diary face heavy penalties. This info is intended as a guide only and was correct at June 2013. We recommend you go to www.rta.nsw.gov.au for current information.
No. We have a no refund policy on a pre-paid rental.
Yes, our Argenton (Glendale) branch is 1.4 Klms, 19 mins walk from the Cockle Creek Station and our Maitland branch is 180mtrs, 3mins walk from Telarah Station.
Our vehicles cannot be hired for ridesharing purposes.
Yes, our Argenton (Glendale) branch is 1.4 Klms, 19 mins walk from the Cockle Creek Station and our Maitland branch is 180mtrs, 3mins walk from Telarah Station.
“Excellent experience. The guys were very courteous, professional, helpful and the truck was very clean and comfortable. Overall, I’m very happy and will definitely be back. Highly recommended.”
No issues straight forward great condition car rental
